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Returns

Returns

As a customer focused company, we strive to provide the best quality products with a seamless experience for you, and it is unlikely you will need to make a return. Still, sometimes things happen, and we want you to have confidence in our returns policy. 

You can return the case for the following reasons :

1. The case is not the case type ordered
2. The pattern on the case is not the one you ordered
3. The case was damaged when received

If you want to return the item, please contact us within 2 weeks of receiving the order at lou@kamokase.com.

Lifetime Guarantee -If you have a phone case  that has a fault or damage, please take pictures of the defected, or wrong case sent to you and attach them to the initial email with your reason for return.

All our products are printed to order. As there are many devices and many patterns, we do not hold stock of the cases, instead we print everything to order, specially for you. 

 

Please Note

- Refunds for returned items will be issued to the original payment method you used when placing your order.

- Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.

- The returned product must not be used and should be sent to us in its original packaging.

- Please write “RETURNED ITEM” on the packaging when returning an item.

- If you still have additional questions about returning the item, feel free to contact us at lou@kamokase.com

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