Prym1 Camo BLACK OUT - Black Camo Phone Case

Total Quality Commitment is embedded deeply in our core, and it shows in our cases. If anything should happen to your phone cases, we'll gladly replace it, forever.

No its not a joke, we said forever, we believe in our cases that much !

• You Scratched the case (which is pretty difficult to do, by the way) but we would replace it
• You cracked the case (again which is pretty difficult) we will replace it
• You dived into a Volcano, and molten lava damaged the case (ok we've gone a bit far here) but we would still replace the case

Delivery

Shipping

We ship for FREE to most countries including United States, United Kingdom, Europe, Australia, New Zealand, and many more. Most of our products are shipped via USPS within 5-7 business days of receiving your order.

WORLDWIDE SHIPPING 

Standard Delivery - Free to most countries

Shipping time

Depending on where you live, shipping usually takes:

• Europe, UK, Australia & NZ: 5-7 days
• USA:  7-15 days
• Rest of the World: 10-21 days

Please note that these time frames apply to regular (non-pandemic) circumstances. Due to pandemic, depending on your location regulations, there might be slight delays on top of standard delivery times. We ask you to give up to 10 days on top of regular delivery time before getting in touch with our customer service team.

 

Tracking

Once your order has been dispatched, you will receive an email with a shipping number and a link to track your parcel. Please note that it might take from 1 to 3 business days for tracking to start showing information. Once the package gets taken from us.

Having issues with your delivery?

If you have any questions regarding the shipping and delivery of your order, please feel free to contact us, and we will be happy to assist you.

Returns

We are a customer-focused company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.

If you want to return the item, please contact us within 2 weeks of receiving the order at lou@kamokase.com. If you have phone case has a fault or damage, please take pictures of the defected, or wrong case sent to you and attach them to the initial email with an explanation.

WARNING: Personalised products are one of a kind and have been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect.

We do not issue refunds if you do not provide a reason for returning the item. 

Refunds for returned items will be issued to the original payment method you used when placing your order.

Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.

The returned product must not be used and should be sent to us in its original packaging.

Please write “RETURNED ITEM” on the packaging when returning an item.

If you still have additional questions about returning the item, feel free to contact us at lou@kamokase.com